PSN Returns?

Some PSN services are to return this week, allowing gamers to get back to shooting each other in the face online again.

From the press conference in Tokyo this morning:


Phased Global Rollout of Services to Begin Regionally; System Security Enhanced to Provide Greater Protection of Personal Information.

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
• This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit or

About Sony Corporation

Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and on-line businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Sony recorded consolidated annual sales of approximately $78 billion for the fiscal year ended March 31, 2010. Sony Global Web Site:

About Sony Computer Entertainment Inc.

Recognized as the global leader and company responsible for the progression of consumer-based computer entertainment, Sony Computer Entertainment Inc. (SCEI) manufactures, distributes and markets the PlayStation® game console, the PlayStation®2 computer entertainment system, the PSP® (PlayStation®Portable) handheld entertainment system and the PlayStation®3 (PS3®) system. PlayStation has revolutionized home entertainment by introducing advanced 3D graphic processing, and PlayStation 2 further enhances the PlayStation legacy as the core of home networked entertainment. PSP is a handheld entertainment system that allows users to enjoy 3D games, with high-quality full-motion video, and high-fidelity stereo audio. PS3 is an advanced computer system, incorporating the state-of-the-art Cell processor with super computer like power. SCEI, along with its subsidiary divisions Sony Computer Entertainment America Inc., Sony Computer Entertainment Europe Ltd., and Sony Computer Entertainment Korea Inc. develops, publishes, markets and distributes software, and manages the third party licensing programs for these platforms in the respective markets worldwide. Headquartered in Tokyo, Japan, SCEI is an independent business unit of the Sony Group.

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9 Responses to PSN Returns?

  1. Hendrik says:

    Welcome back PSN!!!!

    Also free content will come available when the store comes back and 30 free days extra for Playstation plus members 🙂

  2. devney says:

    wasnt expecting anything free but been wanting ps plus for awhile so can see wat its like

  3. Muse83 says:

    When is the SCEE region coming back on-line, I just tried it’s still not working.

    Good news on the freebies. Let’s hope my credit card didn’t get slammed to hard in getting them though.

    • Golden says:

      No concrete date, but I’ve heard Tuesday. Oh and they also commented on the credit card thing, the CVV codes (3 digits on the back of the card) weren’t compromised and the cc numbers were encrypted, but they still recommend that you cancel the card and get a new one.

      • Muse83 says:

        The card only had a small credit limit as I’m kinda wary of this stuff. I think I’ve had my Debit card cloned twice already and now this is the first for my CC’s.

        Why do we even bother.

  4. Pingback: Jonseying for Bad Company 2 « [iHS] The Team

  5. Fabe says:

    It’d be cool if the PSN were to come back on today.
    So, would Japan be the first region back online then? Then…. Austrailia/New Zealand… Then US or Europe.

    I’m hoping we’re back on by Wednesday…

  6. caini1 says:

    Sony Computer Entertainment Europe reveals details of Welcome Back programme for PlayStation Network users.

    Now that Sony Computer Entertainment Europe has started restoring certain PSN services, SCEE is pleased to confirm what is being offered as part of the Welcome Back programme.

    Once PlayStation Store is back online, all PlayStation Network users will be able to access the following in those countries with access to PlayStation Store*:

    1. Two PlayStation 3 games from the following list:
    WipEout HD/Fury
    Ratchet & Clank: Quest for Booty
    Dead Nation*

    2. For those with PSP accounts, you will also be eligible to download two PSP games from the following list:
    LittleBigPlanet PSP
    ModNation Racers PSP
    Pursuit Force
    Killzone Liberation

    3. 30 days free PlayStation Plus membership for non PS Plus subscribers*

    4. Existing PlayStation Plus subscribers will be given 60 days free subscription.

    5. Existing Q Music Unlimited subscribers will be given 30 days free subscription.

    6. In addition, we are working on a Welcome Back offer in PlayStation Home and will share that when it is confirmed.

    You will be able to access this content once PlayStation Store comes back online and we are doing everything we can to make that happen as soon as possible.

    Please contact us at should you have any additional questions. For more information about the PlayStation Network and Qriocity services intrusion and restoration, keep an eye on PlayStation.Blog at, and for the latest updates.

    * For eligibility for the welcome back programme consumers must be an account holder on 20 April 2011.
    * Specific details about these offers and eligibility requirements will be posted as the services go live.
    * All existing PSN registrants have 30 days from when the welcome back programme goes live to redeem their content.
    * Access to the 30 days free PS Plus subscription is only available for those countries where PS Plus is offered.
    * You will have access to the PS Plus content planned for May for 30 days.
    * Access to the free games and exclusive features finishes at the end of the 30-day subscription period. Anything you buy with exclusive discounts, dynamic themes and premium avatars are yours to keep forever.
    * For Germany, InFamous and Dead Nation will be replaced with Super Stardust HD and Hustle Kings in the selection of PS3 games.
    * For Germany, Pursuit Force and Killzone Liberation will be replaced with JUNGLE PARTY and Everybody’s Golf 2 in the selection of PSP games.
    * Killzone Liberation will not offer online gameplay functionality

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